Refund & Return Policy

01

Overview

At Imperial Living, a brand of Impericraft Ventures LLP, we take pride in the quality of every product we curate. All our products are sourced directly from master artisans and go through quality checks before dispatch.

Because our products are handcrafted artisan items — each with its own unique characteristics — we have a focused return and replacement policy that ensures fairness to both our customers and the artisan communities we support.

02

Amazon India Purchases

For all products purchased through Amazon India, Amazon's standard return and refund policy applies. Imperial Living operates within Amazon's seller policies as an Amazon marketplace seller.

• Returns on Amazon are governed by Amazon's return window (typically 10 days from delivery)
• Initiate returns directly through your Amazon Orders section
• Refunds are processed by Amazon to your original payment method
• For any seller-specific disputes, you may contact us at imperialcraft@gmail.com

03

Direct Orders — Return Eligibility Window

For orders placed directly through Imperial Living (via our website contact form, email, or WhatsApp), the following return window applies:

• 7 days from the date of delivery for damaged or defective products
• 48 hours from delivery — report must be made within 48 hours for transit damage claims
• Returns will not be accepted after 7 days from delivery date, regardless of reason

The delivery date is determined by the tracking confirmation from our logistics partner. It is your responsibility to inspect the product upon delivery and report issues promptly.

04

What Is & Is Not Eligible for Return

05

Return Process — Step by Step

06

Replacement Policy

We offer replacement as the primary resolution for eligible returns — replacing the defective or damaged item with the same product. This is our preferred resolution because it supports the artisan community by ensuring that handcrafted products reach customers in perfect condition.

• Replacement will be dispatched within 5–7 working days of receiving the returned item
• If the exact same product is unavailable, we will offer a comparable alternative or a full refund
• Replacement items carry the same 7-day return window from their new delivery date

07

Refund Timeline

Where a refund is approved (instead of replacement), the following timelines apply:

• UPI / Bank Transfer: 3–5 working days after refund is initiated
• Original payment method: 5–7 working days depending on your bank or payment provider
• Amazon orders: As per Amazon's refund processing timeline — typically 3–5 business days

Shipping charges, if any, are non-refundable unless the return is due to our error (wrong product, defective item).

08

Corporate & Bulk Orders

For corporate gifting orders and bulk purchases, a separate return and quality assurance process applies:

• All corporate orders are inspected and quality-checked before dispatch
• Quality issues must be reported within 48 hours of delivery with photographic evidence
• Replacement will be offered for confirmed defective units from bulk orders
• Refunds on bulk corporate orders are subject to mutual written agreement
• Customised bulk orders (with branding/personalisation) are non-returnable unless defective

For corporate return queries, write to imperialcraft@gmail.com with subject: "Corporate Order Return — [Company Name]".

09

Product Care Note

Many of our products are made from natural metals and materials. The following are natural characteristics and are not considered defects:

• Copper: May develop a natural greenish patina over time — this is a sign of pure copper. Clean with lime + salt or tamarind to restore shine.
• Brass: May darken or tarnish with use. Clean with lemon and baking soda or brass polish. Avoid dishwashers.
• Kansa (Bronze): May show small black spots or sharp edges — natural characteristics of hand-beaten bronze. Wash with wood ash or mild soap. Avoid acidic foods.
• Marble Inlay: Natural stone variations in colour and veining are expected. Handle with care — marble can chip if dropped.

Damage caused by improper care or use is not covered under our return policy.

10

Contact for Returns

For all return, replacement, and refund queries:

We are committed to resolving every genuine issue promptly and fairly. Our goal is to ensure every Imperial Living customer receives the premium artisan product they ordered — in perfect condition.